Matices Hotel de Barricas creates one-of-a-kind guest experiences with Cloudbeds
Location: Mexico
Property: maticeshotelbarricas.com.mx
This unique property went from spending long hours manually managing their OTAs to delivering a better guest experience with Cloudbeds
“We highly value that our guests can book directly through the Cloudbeds' booking engine. For our guests, it provides a guarantee of having booked the right accommodation.”
— Susie Ayala, General Manager at Matices Hotel de Barricas
Key insights
- Manage reservations across dozens of OTAs
- Save hours of time per week
- Modern booking engine
The story
Matices Hotel de Barricas is one of the most unique hotels in the world. Guests stay in barrel-shaped tequila rooms surrounded by an agave field right outside Tequila, Mexico. The hotel was built on the same site as a tequila factory, and its mission is for guests to have new experiences related to Mexico’s national drink – tequila.
Before working with Cloudbeds, Matices Hotel de Barricas found it very difficult to manage their business. The staff had to manually update availability and rates on individual OTAs. It was a very time-consuming process, and the staff had to be on their computers 24/7 to update reservations rather than spending time with the guests.
As Susie Ayala, General Manager at Matices Hotel de Barricas, puts it, “The magical moment for a guest is seeing the barrels from afar since they appear to be small, and as they get closer to the hotel, guests start seeing the true dimensions of a barrel. The moment you discover that not only tequila can rest inside a barrel, but also a human being, it’s truly magical.”Original story on cloudbeds.com: https://www.cloudbeds.com/customers/matices-hotel-de-barricas/