Conversana

Categories: Guest Experience & Communication

The omnichannel messaging platform for guest communication and automation

Overview

Conversana streamlines communication and automation across social channels. It enables businesses to engage customers via WhatsApp, Facebook Messenger, Instagram, and more; integrating AI-driven chatbots, automation, and analytics to enhance customer interactions and improve efficiency.

Benefits

Our omnichannel messaging platform enhances customer engagement by unifying communication across social channels like WhatsApp, Messenger, and Instagram. It boosts efficiency with AI-driven automation, reduces response time, improves customer satisfaction, streamlines workflows, provides analytics for insights, and ensures seamless, personalized interactions at scale.

Features

• Unified Inbox (WhatsApp, Email, SMS, Facebook, Instagram, WebChat, etc.
• PMS integration for guest personalization at every stage of the journey.
• CRS integration for chatbot booking automation 24x7.
• Autopilot Marketing campaign for upselling.

Available in: 243 countries.

Website: https://www.conversana.com/hospitality/

Listing on cloudbeds.com: https://www.cloudbeds.com/integrations/conversana/