Akia

Categories: Guest Experience & Communication

Akia is an AI agent built for vacation rentals, trusted by thousands of properties. She runs the whole guest journey, start to finish, and does it herself.

Overview

Airbnb, the OTAs, text, and email all land in one inbox, tied to the guest, not the channel. Akia answers the moment a message arrives, reservation already in hand, because Cloudbeds keeps her in sync.

Before arrival, she gets the rental agreement signed, then sends the door code once it clears. The arrival guide lives in a little app on the guest’s phone. During the stay, she answers every message and picks up when guests call, resolving most herself. After checkout, she wins the next booking with marketing campaigns built from real reservation data, ready for you to send.

Your team gets their day back, and guests feel like regulars. Book a demo and see what she does.

Benefits

• Your team gets their day back. Akia answers every message and picks up every call herself, so your staff stops living in the inbox and handles the work that actually needs a person.

• One thread per guest, not one per channel. Airbnb, Vrbo, text, and email all land in one place, tied to the guest. No more hunting across five apps to remember who asked what.

• She always answers with the reservation in hand. Because Cloudbeds keeps her in sync, Akia knows who’s booked, which unit, and what dates before she replies. Guests get the right answer the second they write.

• Arrivals run themselves. Akia gets the rental agreement signed, sends the door code once it clears, and drops the arrival guide right onto the guest’s phone. Nobody on your team has to chase any of it.

• More revenue from every stay. She offers the early check-in, the upgrade, and the late checkout at the moment a guest is most likely to say yes, and takes payment on the call when they do.

• The next booking comes back to you. After checkout, Akia builds marketing campaigns from real reservation data and hands them to you ready to send, so a one-time guest becomes a repeat one.

• Guests feel like regulars. She’s warm, fast, and available around the clock, so every guest gets a five-star front desk whether it’s noon or 2am.

• Teach her once. Load your property into her Knowledge Base and she answers from it every time. Build a guest journey once and she runs it for every stay.

Features

• Unified inbox. Every message in one place, tied to the guest.
• Instant answers. Akia replies the second a guest writes.
• Upsells. The early check-in, upgrade, and late checkout at the right moment.
• Digital check-in. Guests check in from their phone before arrival.
• AI Voice. She answers, books, and takes payment on the call.
• Knowledge Base. Teach her your property once.
• Guest journeys. Build once, she runs it every stay.
• Surveys · Mini Apps · Team Chat · Tasks · Marketing · Translations.

Available in: 243 countries.

Website: https://www.akia.com/resources/cloudbeds

Listing on cloudbeds.com: https://www.cloudbeds.com/integrations/akia/